Contact
One person reads this inbox, and every message reaches a human rather than a ticket queue.
Replies usually go out within a few working days. Norwegian and English both work.
What to write about
A calculation looks wrong
The most useful message you can send. Include the tool, the values you entered and the result you expected. These get fixed first.
A file would not parse
FIT, TCX and GPX files vary by device and firmware. Tell us the device and what happened — a file that fails is a bug worth chasing.
A device or format is missing
If your watch exports something we do not read yet, say which device and which format and we will look at adding it.
An accessibility barrier
If something blocks you from using a tool with a screen reader, keyboard or magnifier, it is treated as a bug rather than a feature request.
A translation that reads badly
The site is published in seven languages. Corrections from native speakers are very welcome.
Privacy, data or legal
GDPR requests, questions about the privacy policy, press enquiries and business matters all go to the same address.
Reporting a calculation error
Corrections matter most, because a calculator that is quietly wrong is worse than no calculator. To make a report actionable, include the tool's address, the exact values you entered, the result produced and the result you believe is correct — a reference or the formula you used is better still.
Sports science formulas often have several competing versions. VO2max estimates, training load models and body fat equations all differ by method, so where a tool and another service disagree, the answer is frequently that they use different published equations. Where that is the case we will say which one the tool follows rather than simply changing the number.
Company details
raacon/ is operated by:
- Raadig AS
- Organisation number: NO 833 209 132
- Registered in Norway
- Email: mail@raadig.no
- Web: raadig.no
Raadig AS is the data controller for personal data processed through raacon/. Data protection requests — access, deletion, objection to processing — can be sent to the address above and are covered in the privacy policy.
Before you write
Two questions come up often. Are the tools really free? Yes — no paid tier, no usage limit, no account. The site is funded by advertising. Do you keep the activity files I upload? No. Files are parsed in your browser and never reach a server; the privacy policy sets out exactly what that means.